Frequently asked questions

Each product page has a size guide — check it before you order. Because every item is made to order, we can't swap sizes after the fact, so if you're between sizes or unsure, email us first and we'll help you pick.

We start making your order quickly, so reach out as soon as possible if something's wrong. We'll do our best to catch it before production begins, but once an item is in production we may not be able to change or cancel it.

Select items can be personalized with a name or text at checkout. Please double-check your spelling — we produce exactly what's entered, and personalized items are final sale except for defects or our errors.

Everything is made to order. Production takes about 2–5 business days, then shipping adds roughly 3–8 business days in transit. You'll get a tracking email as soon as it ships.

Shipping is calculated at checkout based on your address.

We currently ship within the United States. If you're outside the U.S., get in touch and we'll let you know what's possible.

Carrier tracking can lag a day or two. If it's stuck or your order is taking longer than expected, contact us with your order number and we'll chase it down.

Because each item is made to order, we don't accept change-of-mind returns. But if your order arrives damaged, defective, or isn't what you ordered, we'll replace or refund it — just contact us within 30 days of delivery with your order number and a photo.

We're sorry! Email us a photo of the item and the issue along with your order number, and we'll make it right — usually you won't need to ship anything back.

To keep prints and stitching looking their best, machine wash cold inside-out on a gentle cycle and tumble dry low or lay flat to dry. Avoid bleach and ironing directly over any print or embroidery.

Each piece is made to order rather than mass-produced, so we make only what's bought — less waste, no overstock landfill. We choose our blanks and printing partners with quality and longevity in mind.