Privacy Policy

This Privacy Policy explains how The Wise Wolves, operated by Hillstead Holdings LLC ("we", "us", or "Hillstead Holdings LLC") collects, uses, and protects your information when you visit our store, place an order, or contact us. We keep this simple: we collect what we need to run the shop and fulfill your order, and nothing we don't.

Information we collect

• Order & contact details — your name, email address, shipping and billing address, and what you ordered. You give us this when you check out or create an account.
• Payment information — card payments are processed byStripe. We never see or store your full card number; Stripe handles it under PCI-DSS standards and shares back only what we need to confirm the payment.
• Account information — if you create an account, your email and an encrypted password, plus your order history and any addresses you save.
• Usage data — basic technical information your browser sends (such as IP address and pages viewed) so the site works and stays secure. If we ever enable privacy-friendly analytics, we'll note the provider here.

How we use it

• To process, fulfill, and ship your order, and to handle returns or problems.
• To send order confirmations, shipping updates, and replies to your questions.
• To send marketing emails only if you opt in — you can unsubscribe any time.
• To keep the store secure and prevent fraud, and to meet our legal obligations.

Who we share it with

We don't sell your personal information. We share it only with the service providers that make the shop run, and only as needed:

• Payment processing — Stripe (and PayPal, if used at checkout).
• Order production & shipping — our print-on-demand partners, who make each item to order and ship it to you.
• Email delivery — the service that sends your order and account emails.

We may also disclose information if required by law or to protect our rights.

Your choices & rights

Depending on where you live (including under California's CCPA/CPRA), you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing. To make a request, just email us and we'll take care of it. We don't sell personal information or share it for cross-context behavioral advertising.

Data retention & security

We keep order records for as long as needed to provide the service and meet tax and legal requirements, then delete or anonymize them. We use reasonable technical and organizational safeguards to protect your information, though no method of transmission over the internet is ever 100% secure.

Children's privacy

Our products are made for children, but our store is intended for adults. We don't knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we'll remove it.

Changes

We may update this policy from time to time; the "Last updated" date above reflects the latest version. Significant changes will be posted here.

Contact us

Questions about your privacy, or want to make a request? Emailhello@thewisewolves.com.

Governed by the laws of California, USA. This page is provided for general information and isn't legal advice.